# 1. What are your minimum order quantities (MOQ)?
Our minimum order quantity varies depending on the product type. Typically, the MOQ is 100 Pieces, but we may accommodate smaller orders depending on the product category.
# 2. Can you provide samples before placing a bulk order?
Yes, we offer samples so that you can evaluate the quality of our products. Sample fees may apply, but these can often be deducted from the final bulk order cost.
# 3. What is your production lead time?
With respect to the available stock our lead time to dispatch is 3 days. For customization orders, the production lead times depend on the size of your order and the complexity of the product. On average, production takes 4 to 6 weeks after sample approval and order confirmation.
# 4. What payment methods do you accept?
We accept various payment methods, including:
- PayPal
- Bank transfers (T/T)
- PayPal (for small sample orders)
- Letters of Credit (for large orders)
# 5. Do you offer customization services?
Yes, we can customization products according to your specific requirements, including logo placement, packaging, and design modifications.
# 6. What are your quality control procedures?
We have a dedicated quality control team that inspects products at each stage of the manufacturing process. Additionally, we perform final inspections before shipping to ensure all products meet your specifications.
# 7. What shipping methods do you offer?
We offer multiple shipping options, including:
- Sea freight (ideal for large orders)
- Air freight (faster but more expensive)
- Express courier (for small or urgent orders)
We work with reliable logistics partners like DHL, FedEx, UPS, and others to ensure timely delivery.
# 8. Can you help with product design?
Yes, we have an in-house design team that can assist with product development, design improvements, and packaging solutions. Feel free to share your ideas, and we'll help bring them to life.
# 9. How do you handle defective products or order discrepancies?
If you receive any defective products or your order does not match the confirmed specifications, please contact us immediately. We will work with you to resolve the issue by offering replacements or refunds where applicable.
# 10. Do you have any certifications or compliance standards?
Yes, we comply with international standards. We can provide certificates upon request to meet your market's requirements.
# 11. How can I track my order once it's shipped?
Once your order is shipped, we will provide you with a tracking number and the carrier details. You can use this information to track your shipment in real-time.
# 12. Do you have a return policy?
Our return policy is designed to address any product defects or discrepancies. We will accept returns or provide replacements for defective items within 30 days. Please review our specific terms for returns before placing an order.