Q During epidemic period, how should we install the processing line without any experience? A 1) Before delivery, we will take detailed operation video to show how to assemble each machine, how to operate and maintain the line.
2) Operation manual, circuit diagram etc in English version will be provided.
3) Online support available. If any questions during installation or production, our engineer will help to solve by video call or zoom meeting.
Q If we show our workshop size, can you design layout for the whole line?
A Auto CAD layout will be provided as client's workshop size.
Q If some parts break after warranty, what should we do?
A Darin supply full-life after sales service, whenever new parts needed, we will help to supply new replacements at reasonable price & in shortest time.
Q How long is your machine's guarantee time?
A One year from the machine arrive at your factory.
Q Could you afford technician team to guide our installation and commissioning?
A Oversea commissioning service provided, our technician will help to install the machine, and teach local workers about operation and maintenance. Buyer should pay for the technician's round flight ticket, accommodation and salary.
Q Could we visit your factory to check the machine carefully and closely?
A You're more than welcome to visit Darin, we will provide machine test running, face to face discussion and turkey project design solution.
Q Why us Darin?
A With more than 20 years experience in designing and manufacturing food machines, Darin feels proud and onfident to introduce our machines to you and your esteemed company as one of thel most competitive supplier in this business. What we strive to do all the time is providing innovative machines for our customers.
Q What materials Darin adopted in those machines?
A All the parts that touched with Darin will use food grade SS304, PU belt, strong carbon steel or appointed material for the bearing parts. High quality electronic components supplied by well-reputated company
like Siemens and WEG.
Q How to get a proper quotation with good price?
A Contact us directly and provide as more information as you can, like the product pictures, weight, capacity, voltage and frequency of the motor requested, delivery date if there's urgentiy need. Quotation will be sent to your inbox immediately once everything is clear.
Q When will the machines be shipped?
A Normally around 45 working days.
Q How about the after-sales service?
A Darin will always provide best full-life after sales service, no matter when customers have any problem or questions, we will reply them very soon.