1. Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer specializing in wooden products. Our facilities span 6,800㎡ and include 10 production lines, along with a dedicated Quality Control team to ensure the highest standards of quality.
2. Q: How can I request samples?
A: To request samples, please let us know your specific requirements. You will need to cover the cost of the samples and the shipping fees. The sample cost is refundable upon placing a confirmed order.
3. Q: How much will the freight for samples cost?
A: To provide an accurate freight cost, please share your detailed address and zip code. We will calculate and inform you of the shipping charges accordingly.
4. Q: What is the expected delivery time for samples?
A: For customized product samples, the lead time is typically 5-9 working days. For non-customized products, samples can be shipped within 3 days. Bulk orders of around 2,000 pieces usually require about 30 days for production.
5. Q: Do you accept ODM or OEM customization?
A: Yes, we offer both ODM and OEM services to meet your specific needs and preferences.
6. Q: Can I request customized packaging?
A: Absolutely. We offer customized packaging options to align with your brand requirements and preferences.
7. Q: What is your minimum order quantity (MOQ)?
A: Our MOQ varies depending on the product. Please contact us directly for detailed information regarding MOQ for your specific requirements.
8. Q: What are your payment terms?
A: We typically require a 30% deposit upfront, with the balance payable before shipment. For further details or alternative payment arrangements, please reach out to us.