Q: Do you accept sample order?
Yes,we are pleased to provide custom samples, while courier shipping costs for customers' account.Any special requirements need to be negotiated with us.
Q: Do you offer custom packaging?
Yes, we are able to provide custom packaging.
Q: What is the standard production time for each order?
Usually, the production time for each order is around 25 days, but the actual time will be subject to the order quantity,packaging way and busy season etc, and it could be negotiated .
Q: Can I get some discount?
Please let me know the quantity you need, then we will offer you the best price accordingly.
Q: What shipping method do you use?
We can deliver by express, by air or by sea, it depends on client's requirements.
Q: What countries do you export to?
We have exported our furniture to America,Spain,Germany,Australia,Malaysia,Japan,UK, France, Russia, Israel,Saudi Arabia,New Zealand,Morocco,Norway,Belgium,Chile and so on.
Q: What is your minimum order quantity?
We have the detail MOQ for each item. But we also accept the sample and LCL order. If the quantity of single item can't reach the MOQ, the price should be sample price.
Q: How can I know how my order is being done ?
30% deposit payment---start production---Take photos you confirmed ---check the logistic---book shipment---inform customer ETD&ETA--balance payment--load container---send documents.
Q: How does your factory do regarding quality control?
Quality is priority! We always attaches great importance to quality controlling from the very beginning to the very end:
1) We have specialized QC department to control the quality, and we also accept the third official government to inspect the cargoes before delivery.
2) We have all detailed records for nonconformity products, then we will make summary according to these records, avoid it happen again.
3)We do observe the relevant codes of conduct & laws from government in environment, human right aspects like no children labor, no prisoners labor and so on.
Q: How long does it take to complete my order?
For regular products, it takes us 15-20 days to finish one container order. For customized products, we need 30-40 days to finish your container order.