1.Q: Could you produce according to customers’ design? A: Sure, we have very rich experience in customizing shelves.
2.Q: How long is the delivery time?
A: It depends on your project, such as the size of your shop, quantity, style and workmanship etc. Generally, the delivery time is within 15-25 days after all materials confirmed.
3.Q: Can you offer installation service?
A: We will offer the detailed installation instructions and the professional installation guide, such as the installation brochure, the installation videos. Also on site installation can be available as request, please inquiry us for more details.
4.Q: What's the MOQ(Minimum Order Quantity)?
A: All our products are customized, 1 set/pc is OK.
5.Q: How do you ensure the quality of products?
A: We focus on the quality of products, all product are adjusted and controlled by the PMC department, each section is strictly controlled. In addition, our QC department has organized a team of 15 members, professionally dedicating in product quality inspection so as to completely ensure the superior quality of products. Every time we check, will send the production for you on time. We also welcome you to check it.
6.Q. what is your quality?
A: Our products are sturdy and durable, with strong load-bearing capacity, corrosion resistance and durability.
7.Q. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
8.Q. How do you make our business long-term and good relationship?
A: 1. Quality, service, respect and share.
2. Fast, professional communication makes business smooth.
3. Be real partner, solve out problems and win market together. We are the backup for you.
9.Q: What is the packing way?
A: Generally, it is knockdown package, bubble films for uprights and beams, cartons for other parts.
Or customized package safe for long-distance transportation.
10.Q: Do you accept OEM/ODM service?
A: Yes. We are an OEM/ODM supplier for many companies.
11.Q: What is your terms of payment?
A: If the total value is less than USD3000.00, 100% in advance. If the total value is more than USD3000.00, 30% T/T in advance, balance payment before shipment. We also can draft orders on Cooig Trade Assurance, and you can make the payment by Cooig Payment Link.
12.Can you design store/shop for me ?
A: Yes, we have a experienced design team leaded by our director who work in shop display design for more than 20 years.
13.Q: Wonder if you accept small orders?
A: Do not worry. Feel free to contact us .in order to get more orders and give our clients more convener ,we accept small order.
14.Q: How can I place the order?
A: First sign the PI,pay deposit,then we will arrange the production.After finished production need you pay balance. Finally we will ship the Goods.
15.Q: When can I get the quotation?
A: We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the quotation.Please call us or tell us in your mail, so that we could regard your inquiry priority.
16.Q. If client can not come for checking products, how to do?
A: We have video monitor all the production process, we can show to clients. Before shipping.we will send client lot of photos for checking details.
17. Can I buy the other styles that are not on your website?
A: Of course, we can do it according to your design drawings or customized it according to your requirements to provide the best service for you.