Q1: What is your machine guarantee?A1: Usually the guarantee period is for 1 year, and we will keep contact with our customers for after-sales service. We're aim to produce better machines and let our customers be satisfied.
Q2:What's the machine voltage or power of your machine?
A2:Usually the voltage in our country is 220V,50HZ, single phase, or 380V, 50HZ, 3 phase. If you have special requirement, pls tell us, we will vetify the voltage according to your requirement.
Q3:How to install the machine for us?
A3:We can instruct the installation by vedio, email or picture, and for large project, we can also arrange our technical workers to help you to install the machine in your country.
Q4: If we have problems when using your machine, what should we do?
A4: Ifyou have any problem, just contact us, we will help you to solve it, and if necesary, we will arrange our engineers to help you inyour country.
Q5: What about the shipping methods?
A5: For urgent order and light weight, you can choose express: FedEx, TNT, DHL or EMS; for heavy weight, you can choose by air or by sea to save cost.
Q6: What about the payment methods?
A6: We accept T/T, L/C for a big amount, and for small amount, you can pay by Western Union, Moneygram, or Cooig Trade Assurance.
Q7: How much does it cost to ship to my country?
A7: It depends on seasons. Shipping cost is different in different seasons. You can consult us all the time.
Q8: What’s your delivery time?
A8: Usually we produce within 7-15days after the payment confirmed. It is also depend on the machine itself, if you place order with us, and need to customize the machine as your requirement, the producing time is longer.