1. What types of leather do you use?
We use a variety of high-quality leathers including full-grain leather, top-grain leather, and exotic leathers like crocodile,
snakeskin, and ostrich. We also offer vegetable-tanned leather for those seeking eco-friendly options.
2. What is the difference between full-grain and top-grain leather?
* Full-grain leather is the highest quality leather. It retains the natural grain and imperfections of the hide, making it the
most durable and luxurious. Over time, it develops a beautiful patina, enhancing its appearance.
* Top-grain leather is slightly corrected by sanding away imperfections, giving it a smoother finish. It's still high-quality but
not as durable as full-grain leather.
3. How do I care for my leather products?
* General care: Keep your leather goods away from direct sunlight and heat to prevent drying or cracking. Regularly clean them with a soft, dry cloth.
* Conditioning: Apply a leather conditioner or cream periodically to maintain flexibility and keep the leather supple.
* Water exposure: Avoid excessive water exposure. If your product gets wet, let it air dry and then apply a conditioner.
4. Do you offer custom or personalized products?
Yes! We provide customization services such as embossing, engraving, and tailoring specific designs to your preferences. You can personalize items with initials, logos, or special designs to make your product unique.
5. Is your leather ethically sourced?
Yes, we are committed to ethical practices. Our hides are sourced from suppliers who adhere to humane and environmentally responsible standards. We also offer eco-friendly vegetable-tanned leather options.
6. What’s the difference between suede and nubuck?
* Suede: Made from the underside of animal hides, suede is soft, velvety, and has a napped finish. However, it is more
susceptible to staining and water damage.
* Nubuck: Made from the outer side of the hide, nubuck is sanded to produce a smooth, soft texture similar to suede, but it is generally more durable and resistant to wear.
7. Are your products waterproof?
Most leathers are naturally water-resistant but not fully waterproof. However, we offer treated leathers that provide enhanced water resistance. For additional protection, we recommend applying a waterproofing spray to your leather goods.
8. How long will my leather product last?
With proper care, our leather products can last for decades. Full-grain and top-grain leathers, in particular, age beautifully and can become even more attractive over time, developing a rich patina.
9. Do you offer repairs or refurbishing services?
Yes, we provide repair services for our leather goods. Whether it's a broken zipper, a damaged strap, or worn-out edges, we can refurbish your product to restore its original look and functionality.
10. What is your return/exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is in its original, unused condition. Custom or personalized items are non-refundable. Please refer to our Return Policy page for more details.
11. How do I know if the leather is real?
All our leather products are crafted from genuine animal hides. We stand by the authenticity of our materials, and each product is inspected to meet our quality standards. Real leather tends to have a unique smell, irregular grain patterns, and ages gracefully over time.
12. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please check our Shipping Policy page for more information.
13. Can I track my order?
Yes, once your order is processed and shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment online.
14. What should I do if my product is defective or damaged upon arrival?
We strive for the highest quality in all our products, but if you receive a defective or damaged item, please contact our customer service within 7 days of receiving the product. We will arrange for a replacement or refund, depending on the situation.
15. How long does it take to process an order?
Orders are typically processed within 1-3 business days. Custom or personalized orders may take longer, depending on the
complexity of the design.