1. Is it safe on the payment since we are the first cooperation?
We can do the trade assurance on Cooig, which will guarantee your products receiving, we also accept other safe trade way as you want.
2. What is your warranty Policy?
Usually 1 year warranty time, if there are any faulty during warranty time, free spare parts and training for replacement will be offered freely. And over 1 year, we will charge some spare parts cost and free training of replacement will be offered.
3. Can you offer OEM/ODM service?
Absolutely, we can offer OEM service, and GUI/software/label/machine mold/waranty card/Quality card/printing logo/carton ODM service as well.
4. What is the delivery way?
For saving customers’ costs and catching delivery time popurse, we choose sea transportation for large and bulk orders, air transportation and express for small orders.
5. How long of your sample delivery time?
For conventional and popular products, we will keep a standing stock, and the goods can be delivered within 3~5 days or sooner after payment.
6. How to choose software?
For single head cutting plotters, the all software can be supported. But for dual head plotters, they cannot support CoreDRAW. Please note that Signmaster pro have more filling and arraying function than the standard version.
7. Can we do your agent?
For companies with sincerity and strength, we are willing to give them the corresponding market and absolutely welcome to do our agent. We can go into details.
8. How about your factory?
Our factory covers 8000 square meters, with 5 production lines, more than 160 experienced workers, and more than 30 professional R&D team. We welcome third-party factory inspection and inspection at any time.